Technical Support for Families/DOE Student Accounts/How to retrieve Report Cards

Technical Support for Families

Passwords for loaner devices from the school.

Window DevicesName: nycdoe & Password: D1IT@D0e

Apple Devices:  Name: nycdoe & Password: SDE4t3am

Technical Support for Families

If you have ongoing issues with technology to support learning at home, even after visiting our support pages (such as Getting Started with Your iPadTeachHubGetting Started with Google ClassroomGetting Started with Teams) please fill out the Technical Support for Families form. The form uses Google Translate in the top right corner. 

You can use the form to let us know what issues you are having with NYCDOE iPads or other devices including:

  • Status or delivery of iPad request
  • Reporting a lost or stolen device
  • Support for sign in and use of iPad or other DOE devices
  • Help with applications (including Google Classroom)

If the form doesn’t offer the answers you need, you will be asked to provide your contact information and we will get in touch with you and try to solve your problem.Staff can fill this form out on behalf of parents. Staff who need help with technology should log into the Technology Page on the InfoHub

iPad Care and Safety

iPads should remain with the student they are assigned to in order to engage in remote learning. If there is a change in the student's residence during remote learning the iPad should remain with the student, and should be used primarily inside the residence to prevent unnecessary damage. 

Damaged iPads are protected by AppleCare. The DOE will work with families to get broken devices repaired using this coverage. For AppleCare support, please file a Technical Support Ticket or call 718-935-5100.

Families will not be held accountable for accidental damage through normal use, but please exercise caution and common sense to protect your iPad.

iPads must be installed in the case provided. You should be using your iPad primarily indoors for schoolwork and it must be secured in the case when you travel with the device.

Getting Started with Your iPad

If you have received your iPad, and need help getting it set up, see the Getting Started with Your iPad page.

Technical Support for Families

Support for the iPads is available through our Technical Support Ticket or call the Help desk at 718-935-5100 

iPad Returns

Students who will attend a DOE school next year may keep their DOE iPad over the summer. In the fall, returning students will be asked to bring the DOE device to the school they are attending. This includes students transitioning to new DOE schools, such as middle or high schools or students transferring to a new DOE school.

Students who are graduating or not returning to a DOE school in the fall will need to return their centrally distributed iPads. If any family needs to return an iPad, they should contact their child’s school, fill out a Technical Support for Families form, or call 718-935-5100.

DOE Student Accounts

DOE Student Accounts

To keep students connected and meeting academic requirements when learning remotely, the DOE has created student accounts for every single New York City public school student, including 3K and Pre-K students.

The account gives your student access to Google Classroom and Microsoft Office 365, through the Remote Learning Portal(Open external link).

Find Your Student Account ID and Password

To retrieve your account ID and password:

  1. Go to Student Account Self Service(Open external link)
  2. Enter your 9-digit Student ID (OSIS) number. (You can find your Student ID number on a report card, your student ID card, or in your NYCSA account.)
  3. Enter your birthday.
  4. Click Continue.
  5. If the information you enter matches your student record, your username will be displayed. 
  6. Your student ID is your username followed by @nycstudents.net. For example, if your username is JaneD, your student account ID is JaneD@nycstudents.net.
  7. If you haven't already set up a password, you will be asked to set one up.
  8. Pick a password that only you will know.
  9. Re-enter your password.
  10. Click Update Password.

Access the Remote Learning Portal

In order to support students with remote learning, the DOE has made available a remote learning portal for all DOE students. The remote learning portal provides quick links to online learning tools they will need, including Google Classroom and Microsoft Office. For students at schools that use Clever, a link to Clever will appear in the portal.

Get More Help

If you are unable to access your child’s student account, contact your child's school at 917 640-1744. They can provide you with your student's account ID and password.

The DOE made it easier to  sign up for a NYC Schools Account (NYCSA). Setting up a basic account will allow you to get emergency notifications from the DOE.  

You can create a basic account online from any computer, phone, or tablet. All you need to do is:

·        Go to https://mystudent.nyc/saa/signup 

·        Set up the account by:

o   Entering  your name and email address,

o   creating a password, and

o   answering a few brief security questions so you can reset the password if you forget it.

After you create your account, you will need to verify your identity and your relationship to that student.  Once you do that you will be able to see your child’s grades, test scores, and attendance. 

Get More Help

If you are unable to access your child’s student account, contact your child's school at 917 640-1744. They can provide you with your student's account ID and password.

  

Get your user name and create a new password

Digital Learning Tools

Mr. Galiano has created a video going over step-by-step on: How to get your DOE email address and how to get on google classroom, zoom, etc.. 
Click to download→ walter 1.mp4  & watch it whenever you want! 
 
After watching it, if you're still having difficulties with your device then contact our Tech Support Team via email:
Adam Bello
Jeremy Williams
 
 
Please use this link to retrieve your child's username/email address and to create a password https://idm.nycenet.edu/students/start.formOpens in a new browser tab
You will need your child's ID# and date of birth.  If you forgot your password you can use the same link to reset it.

Digital Learning Tools